Digital Content Refund Policy
Last updated: 18 July 2026
Digital content
Refund eligibility depends on applicable law, whether immediate performance was requested, whether access or download began and whether the content is defective or unavailable.
Print purchases
Print purchases completed through Amazon or another external retailer are governed by that retailer’s order and return process.
How to request review
Open a billing support case with the order reference. Hawkins & Wells records the decision and communicates the available remedy.