Frequently asked questions
Clear answers about formats, purchases, access and support.
Which formats can I buy?
Digital editions marked Buy this edition can be purchased directly from Hawkins & Wells. Print editions include a link to the selected retailer when available.
Where will I find my digital books?
After payment, your eBook or audiobook appears in My desk under Library. We also send an order confirmation to your email address.
Can I read or listen before buying?
When a sample is available, you can open it from the book page without creating an account.
Can I request a refund?
Contact Reader Care from My desk and choose Refund. We will review your request against the order, delivery history and the refund policy that applied when you purchased.
Which payment methods can I use?
Stripe shows the payment methods available for your device, currency and location when you continue from checkout.